Project management quality and Quality Assurance | Supply Chain Masterclass

This masterclass is designed for contractors, installers, suppliers and specialist delivery partners working in UK retrofit, and focuses on how quality and Quality Assurance is managed within retrofit projects by Project Managers.

The session will explore how the supply chain contributes to the delivery of consistent, compliant and right‑first‑time retrofit outcomes, and why quality goes beyond workmanship to include evidence, processes and competence.

This masterclass will cover key themes including:

• What quality and Quality Assurance mean in retrofit
• How Project Managers use QA to manage risk, compliance and performance
• The role of contractors and installers within QA systems
• Capturing the right evidence to support sign‑off and payment
• Common quality and compliance challenges on retrofit projects
• Skills, training and competence across the supply chain
• Practical approaches to improving quality on-site

The session will provide a clear and practical understanding of how QA works in real projects, helping participants see how their day‑to‑day activities impact audits, programme delivery, compliance and project success.

Attendees will gain insight into what Project Managers need from the supply chain, and how improved quality practices can reduce rework, prevent delays, and support smoother project delivery.

This masterclass will be delivered in a practical, plain‑English style, using real‑world examples to ensure the content is directly relevant to site‑based roles.