Navigating retrofit through tenant liaison with First Choice Homes Oldham

Introduction

In this episode, host Claire Brown explores the vital role of tenant liaison in delivering successful retrofit programmes. Joined by Olivia Greenhalgh and Asam Rashid from First Choice Homes Oldham, the discussion focuses on putting people at the heart of retrofit.

Olivia and Asam share practical insights, lived experience and lessons learned from working closely with tenants, highlighting the importance of communication, honesty, empathy and trust in navigating disruption and achieving positive outcomes. From contractor relationships to managing expectations and building co-operation, this episode demonstrates how effective tenant engagement can lead to smoother projects and happier homes.

Whether you’re working in social housing, sustainability or retrofit delivery, this conversation offers valuable guidance on achieving successful, people-centred retrofit projects.

For further information visit: www.fcho.co.uk