Dealing with refusals in retrofit with Midlands Rural

Introduction

Claire Brown is joined by Adam Boam, Tenant Liaison Officer at Midlands Rural Housing, to explore one of the most common challenges in retrofit delivery: managing resident refusals. Drawing on his experience supporting Social Housing Decarbonisation Fund projects, Adam shares honest, practical advice on engaging tenants, building trust and addressing concerns before they become barriers.

From installing air source heat pumps and solar PV to improving EPC ratings, this conversation highlights the importance of early engagement and strong tenant relationships. Successful retrofit isn’t just about technical compliance or funding milestones, it’s about trust, communication and putting residents at the centre of delivery.

For further information visit: ⁠www.midlandsrural.org.uk