Protecting customers in retrofit projects | Supply Chain Masterclass

Consumer trust is fundamental to the success of the UK’s retrofit ambitions. Recent issues identified within ECO4 and the Great British Insulation Scheme (GBIS) have highlighted weaknesses in quality assurance, accountability, evidence management and consumer protection, prompting government proposals for significant reform across the retrofit sector. As industry moves towards a more consumer-focused approach, organisations throughout the retrofit supply chain will need to demonstrate not only technical competence and compliance, but also a commitment to delivering positive consumer outcomes. This RISE Supply Chain Masterclass will explore the evolving consumer protection landscape and what it means for manufacturers, installers, contractors, retrofit professionals and delivery partners.