Grant Recipient Portal Training – Warm Homes: Local Grant
Introduction
DESNZ have created the walkthrough videos below to help Warm Homes: Local Grant recipients use the Grant Recipient Portal.
Published March 2026.
Project Change Requests: Tracking, submitting, and managing award changes
This video gives you a clear walkthrough of how to track, submit and manage Warm Homes: Local Grant change requests in the Grant Recipient Portal. It shows you how each change type works, how to review changes before submitting and how validations trigger.
Risk management enhancements
This video shows you how to create and update risk records, understand risk types, manage actions, and close risks correctly.
Using the Risk Management features on the Portal will support GR’s programme and project management. This guide will help you to create review and close risks in the portal.
Creating and updating fraud and error actions
This video shows you how to create, track and update fraud and error actions in the Grant Recipient Portal. It will help you to assign owning teams, create and manage actions linked to a fraud record, add progress updates and understand how overdue statuses work.
This guide will help GR’s to create, track and update their fraud cases and understand the statuses that fraud actions may receive.
Complaints management: Raising and tracking complaints
This video explains how to raise complaints, track progress and understand updates and closure notifications.
Grant Recipients can raise complaints to DESNZ for all schemes. This guide shows GR’s how to raise complaints via the support page and review email notifications when complaints are closed.