Grant Recipient Portal Training – Warm Homes: Local Grant

Project Change Requests: Tracking, submitting, and managing award changes

This video gives you a clear walkthrough of how to track, submit and manage Warm Homes: Local Grant change requests in the Grant Recipient Portal. It shows you how each change type works, how to review changes before submitting and how validations trigger.

Risk management enhancements

This video shows you how to create and update risk records, understand risk types, manage actions, and close risks correctly.

Creating and updating fraud and error actions

This video shows you how to create, track and update fraud and error actions in the Grant Recipient Portal. It will help you to assign owning teams, create and manage actions linked to a fraud record, add progress updates and understand how overdue statuses work.

Complaints management: Raising and tracking complaints

This video explains how to raise complaints, track progress and understand updates and closure notifications.