The importance of putting people first with TPAS

Introduction

In this episode, host Claire Brown is joined by Kai Jackson from TPAS (Tenant Participation Advisory Service) to explore why putting people first is essential in retrofit and housing projects. Drawing on lived experience as a social housing tenant and sector leader, Kai shares powerful insights into meaningful resident engagement, the importance of co-design, and how organisations can build trust through genuine collaboration.

The conversation highlights the shift from traditional top down approaches to shared decision making, where residents are not just consulted but actively involved from the very beginning. From improving project outcomes to saving time and resources, this episode makes a compelling case for embedding transparency, communication and inclusivity at every stage.

Whether you’re a housing provider, retrofit professional, or policymaker, this episode offers practical reflections on how to create stronger relationships and deliver better outcomes by truly listening to residents.

For further information visit: www.tpas.org.uk