Engaging Your Offline Residents in Retrofit Projects
Introduction
This quick guide supports Grant Recipients (GRs) to better understand and address the digital divide when engaging residents. As retrofit delivery increasingly relies on digital communication, platforms, and technologies, some residents risk being unintentionally excluded if they are offline, digitally excluded, or lack confidence using digital tools.
As retrofit delivery increasingly relies on digital communication, platforms, and technologies, some residents risk being unintentionally excluded if they are offline, digitally excluded, or lack confidence using digital tools. This guide sets out practical actions to help project teams plan inclusive engagement approaches that combine digital and non‑digital methods.
Case study examples are included to show how inclusive engagement can improve resident experience and project outcomes. This document is intended as a practical introduction. For deeper learning, readers should refer to the full range of RISE resources available on the Knowledge Hub.
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Readers that would like this document in a more accessible format should contact rise@turntown.co.uk.