Supply Chain Advice Pack: Consumer protection in retrofit
Introduction
Consumer protection in retrofit is about ensuring that residents receive clear information, fair treatment, quality workmanship and effective support throughout their retrofit journey. It seeks to provide confidence that measures are designed appropriately, installed competently, and deliver the intended outcomes, while also ensuring that residents have access to clear routes for raising concerns and seeking redress where issues arise.
This advice pack aims to help the retrofit supply chain understand how consumer protection is evolving and what it means in practice.
Download the PDF below to access this advice pack.
Readers that would like this document in a more accessible format should contact rise@turntown.co.uk.
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