Delivering retrofit at scale, Support for businesses delivering retrofit

Supply Chain Advice Pack: How to write a resident engagement and marketing plan

Introduction

Communications and engagement plans are an essential part of all retrofit programs. Without them there is an increased risk of resident refusals and property access. This can put delivery of retrofit work at risk and reduce the number of homes completed. Overall having a direct knock-on effect to the amount of funding or income that can be claimed.

Published: 1 October 2026

This advice pack provides practical guidance for organisations operating within the domestic retrofit supply chain. It explains how to effectively communicate and engage with your audiences.

Download the PDF below to access this advice pack.

Readers that would like this document in a more accessible format should contact rise@turntown.co.uk.

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